“Disrespectful & unreliable service”

 

During my search for the best boosting sites in 2023, I decided to put eloboost24.eu to the test next and find out for myself the exact quality and value of their service.

In this review, I will talk about the key elements of my experience with eloboost24 and hopefully make you reach a decision if you were feeling indecisive about hiring them for their so-called expertise.

First thing I notice as soon as I opened their website is the very loud customer support chat alert that popups and auto-write you letting you know it’s there. Moving past that I proceed to check their order tab to see the prices and packages then -after shortly deciding on the one I was interested in- placing the order.
Since a g2a purchase was my only viable payment method I went with it but had issues with my order getting accepted by the service for unclear reasons.

After contacting the support staff I’ve been instructed to directly pay through PayPal to an address they provided which raises the question why wouldn’t they have a direct PayPal method? I never had issues with payments before but I guess there’s a first time for everything.

They converted the amount I transferred to their website currency option “gift points” which I could then use to finish the order process.
A couple hours passed by and I got finally assigned to a booster, and even though it was not the fastest service I’ve encountered I was feeling optimistic that he would start and complete the order shortly.

I was mistaken, their website didn’t actually update the member area chat once I’ve been assigned and I had to manually refresh the page to actually see the message from the booster telling me that he would go to sleep and start on my boost when he will wake up.

I felt it was unprofessional of him to do such a thing and makes me wonder why would he take the order if he wasn’t planning to start right away? I’m sure there were multiple boosters online and one of them could play at that time.

I brought that to the attention of the customer support after seeing that the booster already disconnected from the chat. The support staff told me that it was and I quote “normal” for the booster to go to sleep at that hour and when I asked him why would he take the order if he wasn’t going to play I got ignored.

The following day the booster started the order finally but I wasn’t there to spectate most of the games due to the fact I’ve already gone to sleep. I was disappointed since I always look forward in viewing and learning from the games the booster plays…

Looking at the match history I saw that the booster won the first 2 games performing as expected but he lost the next 3 having a very poor performance one you wouldn’t really expect from a challenger in low elo.
After that, he won most of the games and finished the boost in the same day, but I suspect there was a booster change since after the 3 losses he all of the sudden started playing different roles/champions with improved performance.

I will now classify my experience with eloboost24.eu in the following categories:

Website Usability – 2 out of 5 stars – The website was navigable and provided the necessary information for me to place an order. However, issues like a very intrusive customer support chat alert and the lack of automatic chat updates in the member area negatively impacted my experience.

Performance – 2 out of 5 stars – The booster won most of their matches but he lost 3 in a row displaying a very bad showing. I’m confident that he was not even close to challenger level.

Speed – 2 out of 5 stars – Even though completed in little over 1 full day, there was too much downtime between my order getting assigned and the booster actually starting it.

Customer Support – 2 out of 5 stars – While customer support was available and did help me through the payment process, they fell short when it came to handling my concerns about the booster’s behavior. Their disregard of my inquiries and subsequent ignoring of my questions left a sour taste.

Flexibility – 3 out of 5 stars – Though I was not offered the opportunity to switch boosters, there seemed to be a booster change midway without any prior information. This unexpected change demonstrates some level of flexibility, but also contributes to the overall lack of transparency.

Security – 4 out of 5 stars – One of the positive aspects of my experience with eloboost24.eu was that I didn’t encounter any security issues. My account details were kept confidential and no unauthorized activities were observed during the process.

Price – 3 out of 5 stars – They had slightly lower than average rates but once I’ve experienced the quality level of their service I’m now convinced they are overpriced.

In conclusion, my experience with eloboost24.eu was a letdown. From the booster’s poor performance and delayed service to the customer support’s lack of professionalism, there was a noticeable deficiency in quality service. Moreover, their disregard for customer concerns was particularly vexing. While there were a few positives such as the overall security, these aspects were heavily overshadowed by the negatives. Therefore, I would advise anyone considering eloboost24.eu for boosting services to proceed with caution and bear in mind the issues I encountered.